CareCircle
Community support platform
Overview
CareCircle connects community members with local support services — food assistance, housing resources, and volunteer programs — through a single platform that's usable on any device, including low-end phones on slow connections.
The Challenge
The organization was coordinating support requests across spreadsheets, phone calls, and paper intake forms. Case workers had no shared view of who needed help or which requests had already been handled, and the process broke down as demand grew.
The Solution
We designed and built a lightweight case management system with a mobile-first request form, a shared case worker dashboard, and automated status updates for requesters. The interface was built to work reliably on low bandwidth and older devices, since that's what most of the community actually uses.
Results
- 3x
- Faster request response time
- 1,200+
- Requests processed in year one
- 40%
- Reduction in duplicate case entries